Privacy & Other Policies

Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Contact us for services or support
• Fill out forms on our website
• Subscribe to our newsletters
• Engage with us on social media

2. Types of Information

The information we may collect includes:

• Personal Information: Name, email address, phone number, company name
• Project Information: Project requirements, specifications, and related communications
• Technical Information: IP address, browser type, device information
• Usage Information: How you interact with our website and services

3. How We Use Your Information

We use the collected information to:

• Provide and improve our app development services
• Communicate with you about projects and services
• Send you updates and marketing communications (with your consent)
• Analyze and improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or merger

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time

Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

2. Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

3. Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Data Protection Policy

1. Commitment to Data Protection

AVJ APP Labs is committed to protecting the privacy and security of personal data in accordance with applicable data protection laws.

2. Data Processing Principles

We process personal data based on the following principles:

• Lawfulness, fairness, and transparency
• Purpose limitation
• Data minimization
• Accuracy
• Storage limitation
• Integrity and confidentiality

3. International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

4. Data Breach Response

In the event of a data breach, we will notify relevant authorities and affected individuals as required by applicable laws.

Refund Policy

1. General Refund Terms

Refunds for app development services are handled on a case-by-case basis, considering the nature of digital services and work already completed.

2. Refund Eligibility

You may be eligible for a refund in the following circumstances:

• We fail to deliver services as agreed in the project contract
• Project cancellation before work has commenced
• Mutual agreement to terminate the project
• Significant breach of contract by AVJ APP Labs

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after project commencement
• Failure to provide required materials or feedback
• Dissatisfaction with delivered work that meets agreed specifications
• Third-party service costs already incurred

4. Partial Refunds

In cases where work has partially commenced, refunds will be calculated based on:

• Percentage of work completed
• Resources already allocated to the project
• Third-party costs incurred
• Time invested in project planning and development

5. Refund Process

To request a refund:

• Contact us at info@avjapplabs.com with your refund request
• Provide detailed reasons for the refund request
• Allow 5-7 business days for review and response
• If refund is accepted, refund amount will be credited back to original mode of payment within 7-10 business days

6. Refund Method

Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed.

7. Dispute Resolution

If you disagree with our refund decision, we encourage you to contact us to discuss the matter further. We are committed to finding fair solutions for all parties.